Returns & Refunds
What is the Alienated returns & refunds policy?
At Alienated we design and craft all of our products with the consumer in mind, however we understand that our clothing may not be the ideal fit or you might have possibly changed your mind after purchasing an item from our store for any reason applicable.
Our Policies
Shipping Your Return:
All items must be unused and in new condition as first arrived
Customers are responsible for the return shipping cost
Pack all items being returned securely in the original package/packaging if possible
Please also include your name and order number
For your protection, we suggest you return your merchandise via UPS or insured Royal Mail
Return Address:
8 Dewar Court
Halton, Runcorn, Cheshire
WA7 1PT
United Kingdom
Once we have received the return and determined that it has not been used, we'll refund your account for the full amount, minus the shipping charges.
Exceptions to the above include if an item is defective or was shipped incorrectly by us. In those cases, contact us before shipping any items back, along with any supporting photographs, and we'll give you further instructions.